Terms and conditions

VICCEL PRIVACY POLICY 

We really value your privacy so we’d like to explain our website’s policy to you. This can get quite technical but it’s important that you read and understand what follows because by using viccel.com or viccel.us or by registering as a user of any services provided by Viccel, you are agreeing to our use of your personal information as outlined below.
When you register at Viccel.com or Viccel.us you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or in manual files then use this information to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.
If you do not know what cookies are, or how to control or delete them, then we recommend you read on or visit www.aboutcookies.org or www.youronlinechoices.com. Deleting cookies may impair the functionality of the Viccel website and your enjoyment of it.
All customers have the option to opt-out of receiving marketing communications from us. If you do not wish to receive marketing (emails, postal, telephone) from us we recommend you opt-out by logging into your account and changing your preferences accordingly or sending an em-mail.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
Your informations wont be used by different companies for direct marketing purposes
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

WHAT WE COLLECT

We may collect:
Name, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers and your old order’s details.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

WHAT WE DONT COLLECT

We don not collect nor see your credit card information so we do not share your credit card information with 3rd parties. Payment process is handled by Isbank

RETURNS

All online customers have a statutory right to cancel their order at any time up to 2 whole working days after receipt of the goods. In order cancel your order please send an e-mail.

Viccel give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.

Return shipping fee, belongs to the buyer.

Please note for hygiene reasons socks are not refundable if worn under any circumstances unless a fault is found. If items are found to be faulty after they have been worn, please ensure they are washed before returning.

Please send an e-mail before you return the item.

All returns or exchanges must be packaged securely and sent back to our address. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us. Please note that credits can take up to 10 days to be processed after return of goods.

EXCHANGES

If you require an exchange on a like for like product simply send an e-mail about and tell us which item you are returning along with the details of the new item you would like. Then send your item(s) back to us in their original condition within 30 days. Once we have received the parcel we will send your new item to you.

About Customs, Duties & Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Turkey may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Viccel has no control over these charges, nor can Viccel predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.